Globe Tattoo Customer Service Conversation

Here’s the official response from Globe on the Tattoo promo outage [Sorry, you cannot have SUPERSURF with your other current registrations. You will need to stop your current promos to register to SUPERSURF]they are experiencing. In short, they give their famous, “Just try again later” line.

Welcome to Globe Chat Assist. Your chat session will begin shortly. Feel free to begin typing your question.
You are now chatting with Jeffrey

Jeffrey: Hi! Jon how may i help you today?
Jon: problem with Globe Tattoo “Sorry, you cannot have SUPERSURF with your other current registrations.”
Jeffrey: May i know your Globe tattoo number?
Jon: 091xxxxxxx
Jeffrey: Thank you.
Jeffrey: Upon checking sir jon , we have a network issue regarding supersurf registration.
Jon: Yes…for many days now.
Jon: When will it be resolved?
Jeffrey: This was already escalated to our support group.
Jon: Is there an expected resolution time?
Jeffrey: Kindly register at a later time sir and we apologize for the inconvenience
Jon: I’ll be happy to register at a later time. Can you tell me what time I can register?
Jeffrey: Im sorry we can’t provide definite time for that, but try to register at a later time.
Jon: Try to understand my frustration. This has been ongoing for several days now. No resolution time in site and everyone on the internet is getting the same answer, “Try again later”. Is this acceptable to Globe….?
Jeffrey: May i know when did you experience this problem?
Jon: 3 days ago.
Jeffrey: I do understand sir, but this was already escalated to our support group for checking.
Jon: I understand these things take time to fix. Will Globe be posting an advisory or sending out text messages to let customers know the problem has been resolved or do we just keep trying and hope that one day we get service?
–insert about 90 seconds of silence here–

Jeffrey: I acknowledge our concern sir.
Jeffrey: I mean your concern.
Jon: Thank you Jeffrey, you’ve answered my question. Good day.

Poor Jeffrey did his best and he’s just as much a victim as the Globe Tattoo users. He has to fight off the angry customers that are calling in and he doesn’t have any information to give them (or isn’t allowed to). Jeffrey, I truly hope you have a better day 😉

PLEASE SHARE THIS ON FACEBOOK BY CLICKING THE fshare BUTTON BELOW. MAYBE GLOBE WILL FIX OUR PROBLEM FASTER.

***UPDATE***
I moved my load to a different sim card and the promo works just fine. I will continue to question Globe and post the results.

***UPDATE****
This problem affects different people at different times and Globe always gives the same answer. See The Heimlech Conspiracy for my theory why. Also, please read Circling The Globe to get rid of the Java script that Globe forces onto your webpages.

8 Responses to Globe Tattoo Customer Service Conversation

  1. Pingback: The Provincial Mind | Jon Kokko

  2. godofredo jose c. lirazan

    March 23, 2012 at 6:09 pm

    query: why do i get an “cannot connect before register (sic) a network”/ “this computer has not been connected to globe” flag?

    I AM A NEW USER OF YOUR GLOBE TATTOO STICK. I GOT A CONNECTION THE FIRST TIME I PLUGGED THE STICK INTO MY LAPTOP, AND THEN ONLY GET THE ERROR FLAG EVERY TIME AFTERWARDS. DO I HAVE TO REGISTER A NETWORK? HOW IS THIS DONE? WOULD APPRECIATE HELP.

  3. nathaniel arguelles

    March 30, 2012 at 2:05 am

    I cant register to supersurf because it keep saying that i am currently registered when im not,.. please help… my number is 09157002844

  4. Ayesia

    April 27, 2012 at 2:08 am

    same here… I can’t register to supersurf too, can you help me,this is my number 09273974490

  5. nelson cabigao

    June 13, 2012 at 7:28 pm

    We recently received our billing for our the month of June amounting to 1,806.02 and yet our telephone land line is not yet activated up to this date-In connection to this may we follow up the activation of our land line.
    Thank You.
    Account nos.[removed]
    Bill period: may 23 to June 3
    Account name. [removed]
    Address: [removed]

    Editors Note: I am not a Globe representative! People should not post their information on the internet for all to see. Please contact Globe if you need assistance.

  6. emem

    July 22, 2012 at 12:04 pm

    duh… f globe.. here in makati my signal is HSDPA with 94% signal strength… and what do i get? an f…ing connection… more like a dial up.. problem here is there are a lot of peps here in makati that are using the network.. traffic escalates and they dont give a damn about it… they jst need the money thats all,, we are payin right and they are not giving,, the right services.. GTH globe.. f u all

  7. julie

    August 5, 2012 at 9:02 am

    i was register in POWERSURF50..in the promo if u register for that u consumed in 3 days,,but why my registered was finished in only 30 hours? and i cannot subscribed in internet..my load was gone. why like that? and the other is the SUPERSURF50 PROMO. if i subscribed in the internet they was given me a text that i subscribed 80mb or 800mb then my internet was wash out or gone..why? can u explained it to me sir?

  8. ROSE

    August 26, 2012 at 10:05 pm

    ITS ALL ABOUT MY DONGLE THAT I BOUGHT: GLOBE TATTOO 4G FLASH. ITS NOT WORKING WITH MY ZTPAD. WHAT WRONG WITH THIS? ITS A WASTE OF MONEY, I CAN’T USE MY DONGLE.

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